Responsible Play

Please be sure to read the information provided in our responsible play policy. This information will help ensure safe gambling for players.

Table of Contents

Age Requirement

PHcity actively promotes responsible gambling and strongly opposes underage customers using our software for online entertainment. As a professional betting company, we are committed to effectively preventing and combating gambling fraud. If we discover any customers under the age of 18 participating on the website, we will revoke all winnings and have the right to close the customer’s betting account immediately. If your computer is used by individuals under 18 years of age, we recommend setting up secret data on your computer to prevent your account number or login name from being stolen.

Net Nancy – software to prevent children from viewing inappropriate website content: www.netnancy.com
CYBERsitter – software that allows parents to block specific websites of their choice: www.cybersitter.com

Betting

Our company aims to satisfy customers by providing online gaming services. We offer a range of self-discipline support. If you are concerned that gambling may severely affect your life or the lives of others, we recommend:

When logging into our system, do not allow minors to observe or be in the presence of the website.
If customers wish to keep their activities on our website secure, remember to use a password to lock the computer.
Each customer must store their PHcity account and password in a safe place.
Please use age protection software on your computer to restrict minors from accessing specific websites and using related programs.
Do not share credit card or account information with minors.
Observe minors around you before logging into PHcity software from another computer or a remote location (wireless internet, airport, hotel, or other public places).

Serious Issues

Are you neglecting your studies or work because of gambling?
Are you betting to escape boredom and a dull life?
Do you feel frustrated after spending all your money and hope to make money by gambling?
Are you betting until your last penny?
Have you ever lied about the time and money spent on gambling?
Do you gamble because of disputes or frustration?
Have you ever lost or been cheated by gambling?
Are you ignoring your family, friends, and neglecting your habits?
Have you lost all your money and wish to recover immediately?

If you answer “yes” to more of the above questions, it indicates that you are facing serious gambling issues.

The following tips may help customers control their gambling situation:

Play for entertainment and do not consider it a way to make money.
Always maintain a relaxed mindset to avoid losing all your money.
Only bet the amount you can afford.
Always keep track of the time and money you have spent on gambling.

Responsibility and Integrity

PHcity is committed to enhancing services and fulfilling the highest responsibilities to customers, including honesty, transparency, legality, and other aspects. If you have questions about responsible gambling, please contact our 24/7 customer service department. We are committed to providing prompt technical support and addressing service-related inquiries 365 days a year.

Terms and Conditions

Each customer is allowed only one account. If we discover any customer with multiple accounts, the company reserves the right to freeze the customer’s account and cancel all winning bets in the account. The company reserves the right to recover the funds that make your account balance inaccurate. Additionally, if the account holder and their relatives attempt to use multiple accounts, our company has the right to confiscate the customer’s account.
The account holder is obligated to keep their login name and password confidential and should not allow any third party to participate in games on this website under any circumstances, using their login name and password. Otherwise, the account holder is legally responsible.
Customers should confirm that these online games comply with local laws before continuing to play.
The time displayed on the PHcity website is according to the GMT+8 time zone.
This website is only suitable for customers who are eligible to bet and must be at least 18 years old.
Our company reserves the right to refuse or not accept any rights of customers to log in or participate in all games on this website in a fraudulent and inaccurate manner.
The company has the final decision in case of errors caused by human factors or unforeseen system errors.
Occasionally, disasters or human intrusion and damage may cause the website to lose data. Therefore, members should try to retain or print data for easy tracking and complaints.
To avoid disputes, customers must participate in the game before or at the end of the game and must check their member account information. If any abnormalities occur, contact the agent or customer support department for immediate verification. All relevant data or account history of your account will be based on our company’s database to make the final decision, and you do not have the right to object.
The company is not required to retain modifications to the originally published rules.
The company always has the final decision in any case.